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| Information for prospective superannuation customers, including details about the super products themselves and the way this information is arranged. |
| The interactive functionalities as well as the information provided for prospects to apply online. |
| The range of contents available to people seeking to understand more about superannuation. |
| The level of help provided to customers via the website and e-mail. |
| The design, operation, and ease of navigation of the website as well as the content present on the product home page. |
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