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The presence and quality of an online application process for people seeking to apply for a personal loan.
help information and Frequently Asked Questions for customers as well as a range of contact methods for the bank/instititution.
The range of tools available to people seeking to understand more about personal finance.
Information for prospective personal loans customers, including details about the loans themselves and the way this information is arranged.
the design, operation, and ease of navigation of the website as well as the functionality and content on the home page.

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Reviews  > Savings Accounts > Website Benchmark How are the ratings calculated
  KEY:  Application Customer Support Internet Banking Prospects Site Utility
3rd Quarter 2008 Company Rank Application Customer Support Internet Banking Prospects Site Utility Score
    78%
    76%
    76%
    74%
    73%
    70%
    68%
    64%
    42%