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The information and the functionalities provided for the buyers on the website to making the purchasing processes easier.
The information and the functionalities provided for the sellers on the website, including placing ads, payment methods etc.
The level of assistance provided to users via the website and e-mail; including the buyer enquiry form that is sent to dealers.
The personalisation and cutomerisation functionalities provided for the members on the website.
The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of important policies.

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Reviews  > Online Marketplace > Website Benchmark How are the ratings calculated
  KEY:  Buyers Sellers Customer Support Members Site Utility
3rd Quarter 2008 Company Rank Buyers Sellers Customer Support Members Site Utility Score
    74%
    63%
    59%
    56%
    47%
    34%
    32%
    31%
    29%